This Shipping Policy applies to orders placed through www.neelpriya.com, direct enquiries, dealer requests, and bulk orders processed by Neelpriya Enterprises LLP.
Order Processing
- Orders are processed after order confirmation and successful payment verification, unless another arrangement is agreed in writing.
- Standard processing timelines may vary depending on product availability, location, and order volume.
- Bulk, dealership, and OEM orders may require additional verification, documentation, or dispatch planning.
Shipping Timelines
- Delivery timelines are indicative and may vary by city, state, weather, transport conditions, and courier partner operations.
- Remote locations and high-volume orders may require additional dispatch time.
- Customers will be informed if there is a material delay due to stock, logistics, or operational reasons.
Shipping Charges
Shipping charges, if applicable, will be communicated at checkout, on invoice, or during order confirmation. Promotional offers or bulk pricing may include separate freight terms.
Delivery and Receipt
- Customers must provide a complete and accurate delivery address, contact number, and delivery instructions where necessary.
- Risk in the product passes upon delivery to the customer or authorized recipient.
- Any visible package damage, shortage, or delivery issue should be reported within 48 hours of delivery.
Failed Delivery Attempts
If delivery fails due to an incorrect address, customer unavailability, refusal to accept delivery, or other customer-side issues, re-delivery charges may apply.
Bulk and Dealer Dispatches
Dispatch planning for stockists, dealers, and commercial buyers may be based on agreed quantities, routes, documentation, and transport arrangements.
